Luma Tech Digital ("we," "us," or "our") operates the website lumatechdigital.com and develops custom mobile applications for our clients (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect information when you use our Services.
1. Information We Collect
We may collect the following types of information:
- Information you provide: Name, email address, phone number, company name, and any messages or files you submit through our forms or apps.
- Account information: If an app requires you to create an account, we may store your login credentials, profile details, and preferences.
- Usage data: Device type, operating system, app version, IP address, and general usage patterns to help us improve performance and fix bugs.
- Location data: Only if an app specifically requires it and you grant permission (for example, for store-locator or delivery features).
- Cookies and similar technologies: Used on our website for basic analytics and to keep you signed in.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Respond to your inquiries, requests, and support questions
- Process payments and manage your account
- Send you important updates related to your project or app
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our Services (such as hosting, email delivery, and payment processing — e.g., AWS, Resend, Stripe).
- Legal authorities when required by law or to protect our rights and the safety of others.
- Business transfers in the event of a merger, acquisition, or sale of assets.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) and secure cloud infrastructure. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Opt out of certain communications
- Withdraw consent where we rely on it
To exercise any of these rights, email us at info@lumatechdigital.com.
7. Children's Privacy
Our Services are not directed to children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Third-Party Services
Our apps and website may include links to or integrations with third-party services (such as payment processors, analytics tools, or social media platforms). Their privacy practices are governed by their own policies, and we encourage you to review them.
9. International Users
Our Services are operated from the United States. If you access them from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated through our Services or by email where appropriate.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: